Stephen began his aviation career by serving in the U.S. Air Force as a Refueling Maintenance Technician. For over 20 years, Stephen worked as a GSE Technician, GSE Maintenance Manager and in Customer Service where he handled warranty and tech support. Stephen's depth of knowledge and first-hand experience gives Becker Aviation customers a resource they can trust when they have questions or need information.

Shoshana has over 20 years of experience in customer service and sales. For 18 of those years, she has specialized in the aviation field. At Becker Aviation, she handles questions ranging from “What is in this picture?” to “Why is this thing leaking?”. She works closely with the sales, shipping, and accounting teams to ensure customers have a positive experience at every stage of the buying process.

Jeff has over 20 years of aviation industry experience. For more than a decade, he managed GSE refueling maintenance at ASIG, MDW, ORD, and ATL airports. Today, Jeff leads outside sales and on-site training courses nationwide for Becker Aviation. His industry experience and dedication to world-class customer service provide the cornerstones for the Better with Becker video training series.